IMPROVEMENT OF TEACHING SERVICE QUALITY STANDARD AT VOCATIONAL SCHOOL, A CASE STUDY AT SMKN 4 MALANG

Abstract

The research study was about process of teaching, facilities supporting learning
achievement, and school programs to improve learning quality of output SMKN 4
Malang. Research done with qualitative approach by case study model. Data analysis
used to Miles-Huberman technique. The results showed SMKN 4 Malang implemented
learning active model, teachers prepared learning design (RPP), learning media,
game simulation and slides presentation. Students are assigned to work on projects
that require the growth of creative learning. The learning process has the support of
adequate facilities ranging from the common manifold facilities to specialized
facilities. Learning evaluation not only at learning result but involved learning
processes. Work practice done in 1 year duration, Meanwhile in others school the
program done 6 mounts. Teachers competency improvement by teacher soft skill
program and student soft skill program. The lack must to improve at SMKN 4 Malang
is headmaster and teachers senior monitoring to junior teachers, and monitoring to
students work practice program.